ninjago Privacy Policy
This page describes what we collect when you use ninjago and how we keep that data protected. We collect information to operate our platform, process your deposits and withdrawals, verify your identity, and respond to support requests. We do not sell your data to third parties, but we may share it with payment processors, compliance partners, and fraud-prevention services as necessary to deliver our service.
Our privacy practices apply to all ninjago users, regardless of region. If you are located in Jakarta, Surabaya, Bandung, Medan, Semarang, or other supported areas where local law permits our service, you have the right to request what data we hold, ask for corrections, and in some cases request deletion. We respond to such requests during business hours via our support team.
We use encryption, secure servers, and industry-standard security protocols to protect your account. We also use cookies and tracking technologies to understand how our platform is used. This policy explains each of these practices in detail.
What data we collect on ninjago
We collect information in several categories. When you create an account on ninjago, we ask for your email address, phone number, and date of birth. When you deposit or withdraw funds via DANA, e-wallet, mobile banking, local payment, online payment, or bank transfer (e-wallet, mobile banking, local payment, online payment), we receive transaction details including the amount, timestamp, and payment method. We also collect your IP address and device information when you log in.
Before your first withdrawal, we conduct Know Your Customer (KYC) verification. We ask for government-issued identification (national ID, passport, or driving license) and proof of address (utility bill, bank statement, or official letter). We store scans of these documents in our secure system. We do not use them for marketing; we use them only to verify identity and comply with local regulations.
When you play on ninjago—whether slots like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Mouse, or Mahjong Ways, or live-dealer games, or sportsbook betting on Liga 1, Piala Indonesia, or other events—we log your session activity, bet amounts, outcomes, and timestamps. This data helps us detect fraud, resolve disputes, and maintain game fairness.
We do not collect data for marketing profiling
We do not build detailed marketing profiles or sell segments to advertisers. We use your data to operate ninjago, verify identity, process payments, and support your account.
How we use your data on ninjago
We use your email and phone number to send account notifications, payment confirmations, and support responses. We use your KYC documents and address to comply with local anti-money-laundering (AML) regulations. We use your IP address and device info to detect fraud and prevent unauthorized access.
We use your gameplay data to calculate payouts, settle bets, and resolve disputes. We also use it to detect irregular patterns—such as repeated losses followed by unusual wins, or accounts that coordinate activity with other accounts—that may signal fraud or collusion. Our compliance team reviews flagged accounts and may restrict them pending investigation.
We retain your data for as long as your account is active, plus a retention period after closure to comply with local record-keeping rules. We do not retain payment card details or bank account numbers; those are processed and deleted immediately by our payment partners.
Third parties and data sharing on ninjago
We share your data with payment processors (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to process deposits and withdrawals. These processors may be located outside Indonesia; we ensure they meet data-protection standards comparable to ours. We also share limited data with fraud-prevention and AML-compliance vendors to detect suspicious activity.
We do not share your data with social media platforms, advertisers, or data brokers. If local law enforcement requests your data, we provide it only when legally required and after verification of the request. We do not voluntarily disclose account information to third parties without your consent, except where legally required.
Your rights and our commitments on ninjago
You have the right to request what personal data we hold about you. To do so, contact our support team during business hours (weekdays 08:00–17:00 Jakarta time) via email or in-app chat. We respond within five business days with details of all data we hold. You also have the right to request correction of inaccurate data and, in some cases, deletion of data after your account closes.
We are committed to keeping your data secure. We use SSL encryption for all data transmitted between your device and our servers. Our databases are protected by firewalls, access controls, and regular security audits. We have incident-response procedures in place; if we detect unauthorized access or a breach, we notify affected users and cooperate with authorities.
We do not guarantee perfect security—no system is immune to attack—but we undertake to follow industry standards and respond quickly to any incident.
Cookies and tracking on ninjago
We use cookies to remember your login session and preferences. Essential cookies are required for ninjago to function—without them, you cannot stay logged in. We also use analytics cookies to understand how users navigate our site, which games are popular, and where support inquiries cluster. These analytics help us improve ninjago's performance and user experience.
You can manage cookie settings in your browser. If you disable essential cookies, you will not be able to use ninjago. If you disable analytics cookies, we cannot track your behaviour, but our basic analytics (aggregate user counts, error rates) will continue to run.
Changes to this policy
We may update this privacy policy as our practices evolve or as local regulations change. We will notify you of major changes via email or in-app notification. Your continued use of ninjago after we post changes constitutes acceptance of the updated policy. If you have questions about our privacy practices or wish to exercise your rights, contact our support team. We respond during business hours and welcome clarification requests.